Follow Up - The Most Important Step in Delegating
As a business owner, leader of an organization or manager you are required to delegate projects and tasks. When you delegate a project or task, you must ensure that the project or task is performed correctly. This requires that you follow up.
The person completing the project or task may become offended that you are following up on his or her work but he or she needs to understand that you are just doing your job. It is your responsibility to ensure the project or task was completed and completed correctly.
If you fail to follow up you will never know if the task was actually completed or how it was completed. The person may have not completed it correctly or at all. Even if the person reports to you that, he or she has finished the project it is your responsibility to ensure it has been completed correctly.
Many times people assign a routine project or task and never take the time to follow up. Then when months have gone by, they all of a sudden realize the task has not been completed or it has been completed wrong. The person performing the task is then caught off guard when he or she is told that they have been doing something wrong for months. This is also unfair to the person doing the task. They should not be admonished for wrongdoing because you forgot to follow up.
When you assign a project or task you immediately begin the follow up step by asking for clarification. You will want the person to relay what he or she thinks the task is and how it is to be completed along with the due date. When the completion date is near you will want to ask the person who is completing the task if he or she will meet your deadline or if he or she has any questions. When the due date arrives, you need to ask specifically if the project is done. Then you need to review that it was actually completed.
Remember, when you delegate immediately ask for clarification. Follow up before the project due date. On the due date follow up to ensure the project was completed to your satisfaction. When you delegate remember to follow up so there will be no surprises.
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